Acknowledgement
This item is intended for use by ages 13 and older.
Please send all emails via fax or email. All emailed purchase orders will receive an email confirmation. If customer does not receive an email confirmation, please notify American Greenwood immediately. It is the customer’s responsibility to inform American Greenwood in a timely fashion regarding any changes or discrepancies in the order details or specifications.
Order Acceptance
Orders must be complete when submitted to American Greenwood. Definition of complete is:
A hard-copy or attached purchase order must be submitted. Customers can send a PO via e-mail with the PO attached, but American Greenwood cannot accept an e-mail as a PO. Purchase Order must contain:
- Ship-to address
- Full item description
- Correct pricing
Vector art: jpg, gif, tiff or other non-vector art will not be accepted. Note: In the case of full-color process, an ultra-high resolution jpg can be accepted. The way to tell if art is vector is that it maintains crisp, clean lines when zoomed in or out. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files.
Any order submitted with incorrect/missing purchase orders, art will not be accepted or processed and will not be considered a valid order. Pricing will not be held pending receipt of the PO or art; the current pricing at the time of processing will be applied.
Order Approval and Confirmation Process
To insure the accurate and on-time delivery of all orders the following process must be followed.
American Greenwood will send an email proof to the customer once we receive valid artwork.
Customer must approve and re-confirm proof and order confirmation description of the order.
If customer approval and confirmation is not received by American Greenwood, the order will be placed on “pending” status. When order is in “pending” status, American Greenwood cannot guarantee original delivery date and order will be subject to delay.
The official order “turn-around-time" begins only after customer order approval and confirmation has been received by American Greenwood.
This procedure also applies to repeat orders. All repeat orders must be re-confirmed and approved by the customer after they receive new email proofs and order confirmation.
Strict adherence to this policy is in the best interest of the customer and insures accuracy of production and on-time delivery.
Product Color and Imprint Color
In order to better serve you and make color selection easier we have provided the Pantone Color Guide on our website. But this is only an approximation of the color and should not be taken as an exact color match. If the color you select for the product or imprint must be exactly matched then an additional surcharge will be applied to your order. We always recommend that you consult your customer care representative on critical issues such as exact color matching.
Shipping, Delivery and Turnaround Time
Every order will incur a $23.20 (Z) TAC (Transaction and Clearance) charge. American Greenwood Turnaround Time means the total time beginning with the confirmation of artwork or approval of a pre-production sample, and ending with the delivery of merchandise to the customer’s dock. Every effort will be made to meet the turnaround time quoted. However, the standard turnaround times as noted in the catalog, or agreed upon at time of order, may have to be adjusted due to unforeseen circumstances associated with “custom” manufacturing and shipping. Please inform American Greenwood if the merchandise must arrive by a certain date so that extra attention can be given to your delivery requirements. Any delay in returning the approval of virtual proofs, artwork, or the photo/physical samples to American Greenwood will affect the delivery schedule of the order and delivery deadlines. The customer is responsible for the additional expense, cost and time resulting from any delays in American Greenwood’s receipt of their complete approval. American Greenwood is not responsible for any delays caused by shipping carriers or customs clearance.
Storage Fees
American Greenwood reserves the right to apply storage fees for any order unable to ship due to delay by the customer. The storage fees will be calculated based upon the number of days the order is delayed past the original ship date:
• After 1st 30 days: 2% of order total per month ($1 per day minimum)
• After 60 days: 4% of order total per month ($2 per day minimum)
• After 90 days: 6% of order total per month ($3 per day minimum)
• After 120 days: 8% of order total per month ($4 per day minimum)
Blind Shipping, Drop Shipping and Split Shipping
As a premium service, American Greenwood can provide drop shipping, blind shipping and/or split shipping at the lowest cost possible to enhance your competition edge. However, in certain special cases, American Greenwood or the factory information must be displayed on the shipping documents for security, insurance or other customs requirements. Please always consult and confirm with American Greenwood the details when any of these special shipping services are requested or required.
Change restrictions
A revised PO must be submitted to American Greenwood for any changes to be accepted.
Quantity change
Unit quantity can be increased within 3 business days after the order is booked. NOTE: Due to the fluctuation of chip pricing, the new units will be priced at current price at the time of increase. No combined pricing/bundle pricing allowed.
Shipping Address Changes
The ship-to address should be determined before the PO is placed with American Greenwood. Any change after the Order Confirmation is issued may lead to additional cost and will be subject to reconfirmation from American Greenwood. As premium service, we will try to change the ship to address whenever possible. But we will re-evaluate the shipping cost and charge extra when applicable. Also, the change request must be presented to American Greenwood in writing 5 business days before ship date for air shipping and 10 business days before ship date for sea shipping. A $30 surcharge will be applied. Any address changes requests received after the above time frame will be subject to delays in the ship date and American Greenwood reserves the right to reject the change request if not feasible.
Other Change Requests
Due to the custom nature of the business, all change-order requests need to be presented to American Greenwood in writing within 3 business days after the order is booked. Material costs associated + a $30 surcharge will be applied to any change requests occurring after 3 days. Any change requests received after the above time frame will also be subject to delays in the ship date and American Greenwood reserves the right to reject the change request if not feasible.
Over-runs/Under-runs
Unless expressly stated on the purchase order, American Greenwood reserves the right to ship 1.5% over or under the quantity ordered. Invoices and packing lists will reflect the exact quantity shipped and billed. However, every effort is made by American Greenwood to produce and ship the exact quantities ordered.
Payment Terms
For all new customers, a 100% pre-payment on your first order is required. For convenient, easy payment, American Greenwood will accept credit card payment and Electronic Transfer without any additional financial or service charges for orders under $1000.00. On orders over $1000.00 we require payment by check. American Greenwood will make it easy for you to pay by check with various delivery options (call for details) and work with you so that the order is not held up as we wait for the payment to arrive. Existing customers who have been extended NET terms are subject to periodic credit reviews. We accept standard bank checks, money orders and cashier checks without an additional charge. It is the customer’s responsibility to make sure the check arrives no later than the invoice due date. Any delay on payment may lead to the holding of merchandise or additional finance charges.
Pre-Productions Sample
To ensure complete hassle free products, it is American Greenwood’s recommendation for customers to order actual pre-production samples. The pre-production sample fee, including the artwork, set-up and shipping will be firmly quoted. Pre-production charges are non-refundable. However, when the order ensues, the pre-production charges will be fully or partially rebated to the customer. Any changes after a pre-production sample has been approved will result in additional pre-production charges. The additional pre-production charges for revising the sample are solely the customer’s responsibility.
Price
The prices shown on the American Greenwood Tech Direct website are effective from the publishing date shown and subject to change without notice. Straight column pricing applies to all customers for our Tech Direct program, there is no special pricing. Official American Greenwood quotes will be honored per the valid date as specified in the quote documents. Pricing is available by logging onto the American Greenwood Tech Direct website or by calling your account representative and is subject to changes without notice.
Warranty
Any physical damages after use are not covered under any warranty. Please be aware that any imprint can wear off eventually depending on usage.
Replacement of Goods
American Greenwood accepts no returns of merchandise. Defected goods are subject to inspection by American Greenwood and will be replaced if it is determined that defect is a material or production problem. American Greenwood’s authorization must be obtained prior to the replacement of merchandise for any reason. Prior to a replacement authorization several samples that illustrate the customer’s complaint must be sent to American Greenwood for evaluation. Any claims and replacement requests must be made within 10 days of the receipt of merchandise. Otherwise the merchandise will be considered as accepted as is by the customer.
Trademarks & Promotion
American Greenwood assumes no responsibility for determining who holds title to any trademark or copyright. All liabilities of this nature rest with the customer. The artwork, design, and other trademarks on products in our catalog, website, or other media are reproduced for display proposes only, and do not imply/suggest endorsement by the trademark owner, or that the item was originally produced for the trademark owner. The customer agrees to hold American Greenwood harmless for any claims of damages, costs or expenses resulting from using any unauthorized logos or trademarks. We do reserve the right to use all products produced by our company in our advertising and displays unless specified in writing to the contrary at time of receiving the customer’s order.
Safe Product Commitment
All of our products meet current Federal safety standards including the CPSIA of 2008. Call us for test or compliance questions.
Cancellation Policy
Since American Greenwood provides a full customization service, all materials and services are dedicated and purchased especially for your specific order at the time of the Order Confirmation. It is therefore the customer's full responsibility for all charges incurred for the order. This includes all costs incurred for materials, art work, or setups, production, labor and shipping charges up until the order is officially cancelled.
Calculation of cancellation fee
The cancellation fee will be calculated based on the order implementation stage at the time of cancellation request is received and approved.
Orders canceled BEFORE virtual approval stage: a $30 cancellation fee plus a minimum 5% service will be charged.
Orders canceled AFTER mass production starts: a $30 cancellation fee plus all the costs incurred resulting from American Greenwood's order execution department.
Orders CANNOT be cancelled after the order has already shipped (a shipping tracking number will be provided).
Once you have agreed on all the fees, please fill out the attached cancellation request in writing and return to American Greenwood by either e-mail or Fax. You will receive a cancellation approval confirming the fact that your order is officially cancelled.
Timeline
Once the Order Cancellation Request form is submitted successfully, the customer will receive a cancellation approval in 1 to 2 business days along with an Invoice showing all cancellation charges and all incurred costs to date in detail.
Your money will be refunded according to the following schedule:
If the order was paid by a credit card, it generally takes 3 - 5 business days for the refund to show up on your banking statement after you get the approval. For a check payment, it generally takes 1 - 2 weeks for a refund check to be issued and mailed.
When American Greenwood receives payment in full for all cancellation fees, the cancellation will be officially complete and a refund issued.
*Phone cancellation requests will not be accepted.
*Your order is not cancelled until you receive a cancellation approval.